For customer service leaders, contact-centre managers, support training
Read-aloud playbooks don't prepare anyone for a real angry customer. Starh AI puts every support agent through voice rehearsal with AI customers that act exactly like yours — angry, anxious, confused — and scores them on your service standards.
Replaces or complements
Cogito · Talkdesk QA · Five9 Coaching
One platform with three modes — Learn, Practise, Assess. Customer Service customers usually start with the one that matches the urgent problem, then expand.
AI customers escalate when triggered, calm down when handled well. Agents build the muscle memory before the real call — without a single live customer being a guinea pig.
Author scenarios from your real call types: "VIP guest complaint", "refund-denied conversation", "Tier-2 escalation". The AI character has personality, history, and a goal.
New hires hit 20+ rehearsals before they touch a real ticket. Trainers see exactly where each agent struggles — by skill, with timestamps.
Your service standards become a skill graph — Active Listening, De-escalation, Complaint Handling. Agents earn levels; managers see the gaps.
Workflow automations: failed scenario → re-assigned to refresher course; 14 days inactive → notify supervisor. Skills stay sharp without manager nagging.
Verified-on-completion certificates with public URLs. Compliance, hospitality, healthcare, and finance teams can prove training without spreadsheets.
“The hotel front-desk team rehearsed 'VIP guest complaint' 40 times before live opening. We had zero escalations in the first week. That has never happened.”
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